Course curriculum
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1
Structured Thinking
- Course Introduction
- Reading: The Global Problem Statement
- Introduction to Structured Thinking
- Frameworks used in Structured Thinking
- Structured Thinking and Problem Solving
- Structured Thinking in Solving Business Problems
- Reading: Solving Problems Like a Pro
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2
Defining problem statements - Part 1
- Framing the Problem Statement
- The Common Pitfalls - The Loop Trap
- The Common Pitfalls - The Complexity Trap
- The Common Pitfalls — The Obvious Trap
- Quiz
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3
Defining problem statements - Part 2
- Defining a Problem Statement worksheet
- How a PSW Helps In Defining a Problem Statement
- Reading: Best Practices and Pitfalls of a PSW
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4
Frameworks of Problem Solving
- Mutually Exclusive Collectively Exhaustive - MECE
- What is an Issue Tree?
- Creating an Issue tree
- Reading: What is a Hypothesis Tree?
- Reading: Other Frameworks for Problem-Solving
- Quiz
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5
Finalizing the Solution
- Documenting the Implementation Phase
- The Adoption Plan
- Metrics for Evaluation - 1
- Metrics for Evaluation - 2
- Creating User Research for Insights
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6
Checks to do before Solution
- Common Design Pitfalls
- Common Strategic Pitfalls
- Phases of Testing a DS Project
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7
Human-Centered Design
- HCD and Empathy
- Optional Reading - User Centered Design in a Product Development Lifecycle Process
- What is HCD?
- Reading: Empathy Map — Why and How
- The Discovery Phase
- Reading: Empathy Map, User Persona, and User Flow
- The Solution Phase
- Fireside-Chat
- Empathy in Design - Three Strategies to Build Empathy
- Quiz